Bad Cop, Worse Cop…
You are the
neutral arbitrator of a large compensation fund and you are being roundly criticized. The people making damage claims say you are underpaying them, being too slow, denying too many and tell anyone who will listen how you are not neutral, but are working for the company who is paying out the damages. It’s gotten so bad that local and national politicians are screaming for your head, the justice department is attacking you in public letters for a lack of transparency, a federal judge decided you could no longer be called neutral and you felt pressed by all this pressure to place in the public eye the methods for how you will make payments out of the fund.
You’re having a really bad day.
Worse, you invite public comments to your methodology of payment, knowing full well you will never do enough to make the hundreds of people who will write in happy.
This will not go well.
You’ve become the bad guy. You’ve become a curse word in four states.
There’s only one thing now that could possibly take the heat off you, well…at least cool things down, just a little bit. Only one thing could possibly help, but they wouldn’t do that. They wouldn’t possibly help you in that way. Sure, they’re your employer, but employer’s never really go out on a limb for their employees, not anymore, not in this economy, do they?
Sometimes, they do:
Have a nice day.